Q. What states do you ship to?
A. We ship wine club, e-commerce and on-site purchases to:
Q. What if my state is not listed as a state you ship to?
A. We are working on opening up direct shipping to more states. Please call us as we may have a way to help you acquire our wines as direct shipping regulations and permitting are always changing.
Q. What shipping methods do you use? Can I request a certain carrier/service?
A. We use Golden State Overnight (GSO) for all of California and certain areas of Nevada and Arizona. GSO is the same price as FedEx Ground and it is guaranteed to get there overnight in the entire state of California, Reno metro and Las Vegas metro areas. Arizona will take 2 days. GSO uses air conditioned trucks and move all of their products in the midnight hours, so it will never get hot. If you prefer FedEx Ground over GSO, we will make that change for you. For all other states that we can legally ship to, we use FedEx Ground or UPS Ground from October to May. For June-September we ship by FedEx 2-Day Air. For Washington we ship Ground all year.
Q. Can I "pickup" my wine club shipment?
A. Yes, we love to see you! If you have selected the preference to pick up your club selection, you can pick up your wines at Rancho Caymus Inn. Any unclaimed wine will be shipped at members’ expense after 60 days. Unclaimed wine will no longer be available after 90 days. No refunds.
Q. What kind of shipping materials do you use?
A. All wine orders are shipped in 100% curbside recyclable pulp boxes. Our shipping box choices are:
- 1-pack 100% curbside recyclable pulp
- 3-pack 100% curbside recyclable pulp
- 4-pack 100% curbside recyclable pulp
- 6-pack 100% curbside recyclable pulp
- 8-pack 100% curbside recyclable pulp
- 12-pack 100% curbside recyclable pulp
Q. My wine was damaged - what do I do?
A. If you received a broken bottle of wine please contact us right away, or refuse shipment from shipper.
Q. Do I need to be home to sign for my wine?
A. Wine delivery requires an adult signature (at least 21 years of age) during business hours. Business address is preferred. Additional charges may apply for returned or re-shipped wine. Wine is not delivered to PO Boxes.